CHIRINOS, N.; GASCA, B.; ORTEGA, D. Capacitación, teletrabajo y desempeño en la banca universal durante la pandemia covid-19: TRAINING, TELEWORK AND PERFORMANCE IN UNIVERSAL BANKING DURING THE COVID-19 PANDEMIC. REVISTA INNOVACIÓN Y GERENCIA, [S. l.], v. 11, n. 1, 2025. DOI: 10.5281/zenodo.16950151. Disponível em: https://www.ujgh.org/oj/index.php/IG/article/view/219. Acesso em: 13 nov. 2026.